Terms and Conditions

These Terms and Conditions describe the rules for using Crusado Casino and the relationship between us and everyone who holds an account. By registering or using the platform, you agree to follow these terms. Please read them before you play and contact support if anything is unclear.

Account responsibilities

You are responsible for keeping your login details secure and for activity on your account. Your registration details must be accurate and kept up to date. You must not share your account, use another person's account or open more than one account unless we have expressly permitted it.

We may ask you to verify your identity, age, address or payment details. You must provide genuine documents when requested. We may limit account activity, pause a withdrawal or suspend an account while we complete checks or investigate a possible breach of these terms.

Eligibility requirements

You must be at least 18 and meet the legal requirements for using the platform where you are located. Access is not available from restricted locations. The United Kingdom is a restricted location, so you must not register or use Crusado Casino while located there. You must not use tools to disguise your location or bypass an access restriction.

Acceptable platform use

Use the platform for your own personal activity and only through the features we make available. Fraud, collusion, payment misuse, attempts to interfere with games or systems, and other unfair activity are not permitted. We may review unusual activity and restrict or close an account where we reasonably believe these rules have been broken.

Play within your means. If you need help managing your activity, contact support about the responsible gambling options available to you, including self-exclusion.

Bonuses and promotions

Promotions have their own terms, which may include eligibility rules, wagering requirements, time limits, game restrictions and limits on withdrawals from bonus funds. Read the applicable terms before taking part. We may withhold a promotional benefit or remove bonus funds if the promotion has been used contrary to its rules. This does not affect a valid cash balance.

Deposits and withdrawals

Payment methods available to you are shown in your account. Deposits must be made using a payment method you are authorised to use. We may ask for verification before processing a withdrawal and may check account and payment activity to help prevent fraud.

Withdrawal availability, processing and any applicable limits depend on your account status and the payment method. A pending request may be delayed while checks are completed. We will not ask you to pay a fee to an individual to release a withdrawal.

Disputes and complaints

If you believe there is an error with your account, a payment or a game result, contact support with the relevant details. We will review the information available, including account and transaction records, and explain our response. Please raise concerns promptly so that we can investigate them effectively.

Changes to these terms

We may update these Terms and Conditions to reflect changes to the platform, our procedures or applicable requirements. The current version will be available on the platform. Please check it regularly. If a change affects your use of Crusado Casino, you may stop using the platform and contact support about your account.