User Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use our services. We value your privacy and set out here the types of data we gather, why we use it, how we keep it secure and the choices available to you as a user in the United Kingdom. Please read this page to understand how we handle your information.

Types of data we collect

We collect information you provide directly and data generated by your use of our services. This includes personal details entered during registration, transactional records and technical data from your device and browser.

Personal data

Personal data may include your name, date of birth, contact details, identity documents when verification is required, and account credentials. We also store account preferences and any communications you send to our support team.

Technical data

Technical data covers IP addresses, device and browser information, operating system, device identifiers, and pages or features you access. This data helps us maintain and improve our services and detect suspicious activity.

Transactional data

Transactional data includes deposits, withdrawals, payment method details, currency, timestamps and any transaction references. We retain financial records to process payments and to meet internal compliance checks.

Use of information

We use collected data to operate and manage your account, verify identity, process payments, respond to enquiries, provide customer support and improve the service. Data is also used to detect and prevent fraud, comply with legal obligations and maintain account security.

Data protection practices

We apply appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Access to personal information is restricted to authorised staff and service providers who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to enable basic site functions, remember preferences and analyse site usage. You can control cookies through your browser settings, though disabling some cookies may affect functionality. Third-party analytics or advertising partners may also place cookies in line with their own policies.

User rights

Depending on applicable data protection law, you have rights to access the personal data we hold about you, request correction of inaccuracies, and object to certain processing. You may also request restriction of processing or portability where applicable.

Access, correction and deletion of data

You can access and update most account information from your account settings. To request deletion or correction of personal data, contact our support team. We will respond to valid requests and act in accordance with legal requirements, subject to any obligations to retain records for legitimate purposes.

Information sharing and third parties

We may share information with payment processors, identity verification services, analytics providers and other service partners who perform functions on our behalf. We require third parties to safeguard personal data and to use it only for the contracted purpose. We do not sell personal data to third parties.

Privacy policy updates

We may update this policy from time to time. When changes are significant we will provide notice on the site. Continued use of our services after updates constitutes acceptance of the revised policy.