Responsible Gambling at Crusado Casino

We are committed to responsible gambling and to helping players keep their activity under control. Player safety matters, and gambling should remain a choice rather than a source of pressure. This page explains ways to set personal boundaries, recognise when play is becoming difficult to manage and find support.

Player protection principles

Only gamble with money you can afford to lose. Set a budget before you start and treat any money spent as a cost, not a way to earn income. Our self-assessment test can help you reflect on your gambling habits. If you are concerned about your play, taking a break and speaking to someone you trust are sensible first steps.

Controlling your activity

Decide how much time and money you are comfortable spending before you play. Check your activity regularly against those decisions. If a limit is hard to keep, stop playing and consider a longer account break or self-exclusion.

Deposit limits

Choose a daily or weekly amount that fits within your disposable income. Keep track of what you deposit, including across other gambling accounts. A personal budget can help you avoid making an extra deposit in the moment. For information about any account-level limits available to you, contact support.

Loss limits

Set a maximum amount you are prepared to lose over a day or week. Once you reach it, stop. Do not increase that amount to recover a loss. You can ask support whether account-level loss controls are available.

Time limits

Decide when you will finish before you begin. A phone alarm can serve as a reminder to check the time and step away. Avoid letting gambling take time away from sleep, work or other commitments.

Self-exclusion and account breaks

If you need to stop gambling with us, you can request self-exclusion by emailing [email protected]. We aim to activate requests within 24 hours. Please stop using your account while your request is being handled. You may also wish to use independent blocking tools and seek support for managing other gambling accounts.

Signs it may be time to stop

Warning signs include spending more than planned, trying to win back losses, hiding gambling from others or finding it difficult to take a break. Gambling to cope with stress or money worries can also be a sign to step back. These signs are reasons to seek support, not a judgement about you.

Practical ways to maintain control

Keep gambling separate from essential spending, take regular breaks and check your spending and time honestly. Avoid playing when tired, upset or under the influence of alcohol. If your boundaries are no longer working, stop and ask for help.

Professional help and support

Independent organisations such as GamCare, GambleAware and Gamblers Anonymous offer information and support for people affected by gambling. You can contact them directly, whether you are concerned about your own play or someone else's.